Terms

and Conditions

Business name: Meg Robins Coaching

Business owner: Meg Robins (Sole Trader)

Jurisdiction: England & Wales

Acceptance of These Terms

These Terms & Conditions apply to all services, digital products and online communities provided by Meg Robins Coaching (“we”, “us”, “our”). By purchasing, booking, downloading, accessing or participating in any services or products, you (“you”, “the client”) agree to be bound by these Terms.

Services Provided

Services may include one‑to‑one coaching, online group coaching sessions, digital downloads and access to online communities including private Facebook groups. All services are delivered online unless otherwise stated.

Coaching Disclaimer

Coaching is a supportive, reflective process and is not therapy, counselling, medical treatment or mental health care. No outcomes are guaranteed. You remain responsible for your own decisions, actions and wellbeing.

Professional Standard of Care & Client Rights

I will provide coaching services with reasonable care and skill in accordance with section 49 of the Consumer Rights Act 2015.‘Reasonable care and skill’ means the standard of care and skill that would reasonably be expected of a competent professional coach, having regard to the nature of coaching services, recognised coaching practices, and any specific terms agreed with you.Coaching is a collaborative and client‑led process and does not guarantee any particular outcome or result.

Remedies for Breach

If services are not provided with reasonable care and skill, you may be entitled to repeat performance or a proportionate price reduction under UK consumer law.

Professional Indemnity Insurance

Meg Robins Coaching holds professional indemnity insurance as an additional safeguard for clients.

One‑to‑One Coaching Packages

Sessions are payable in full in advance. Package sessions must be used within 12 months of purchase or they expire and are non‑refundable.

Cancellations & Refunds (1:1 Coaching)

Sessions cancelled with less than 48 hours’ notice or missed are non‑refundable. Used sessions are non‑refundable. Refunds apply only to unused sessions.

Discounted packages are conditional on completion. If ended early, sessions used are recalculated at the standard single‑session rate and only any remaining balance is refundable.

Online Group Coaching

Group sessions must be attended respectfully. No refunds are provided for missed sessions. Disruptive participants may be removed without refund.

Digital Content & 14‑Day Rights

You normally have a 14‑day statutory right to cancel online purchases. For digital content, this right is waived once content is downloaded or accessed with your consent. Digital products are non‑refundable once accessed unless faulty.

Online Community Behaviour

All community spaces are confidential, respectful and supportive environments.

You agree to:

Treat others with respect

Maintain confidentiality

Avoid judgement, harassment or discrimination

Refrain from unsolicited promotion or advice

Meg Robins Coaching may moderate content or remove members for breaches. Removal due to misconduct is non‑refundable.

Intellectual Property

All materials remain the intellectual property of Meg Robins Coaching and may not be shared or reproduced without permission.

Confidentiality

Coaching conversations are confidential except where disclosure is required by law or there is risk of harm.

Limitation of Liability

Meg Robins Coaching is not liable for indirect loss or decisions made by clients as a result of coaching.

Termination

Services or access may be terminated for breach of these Terms without refund.

Governing Law

These Terms are governed by the laws of England & Wales.

Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Meg Robins Coaching (“I", “my”) collects, uses, and protects your personal information when you visit our website, purchase our products, or interact with our content and services.

By using this site, you agree to the terms of this Privacy Policy.

Who I am

Meg Robins Coaching
Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
Email: [email protected]

I operate this site and deliver our digital products and services using the Kajabi platform.

What information I collect

We collect information that you voluntarily provide and certain data automatically when you use our site.

Information you provide directly:

Name

Email address

Billing address

Payment details (processed securely by our payment providers, not stored by me directly)

Any information you provide in forms, surveys, communities, or when you contact me

Information collected automatically:

IP address

Browser type and device information

Pages visited and time spent on the site

Referring website or source

General location data (country/region)

This automatic data is typically collected through cookies and similar technologies.

How I use your information

I use your information to:

Provide and deliver our products, programs, and services

Process payments and manage your purchases

Send you transactional emails (receipts, account updates, access details)

Send you marketing emails and newsletters when you have opted in

Respond to your questions and support requests

Improve our website, content, and user experience

Comply with legal obligations and enforce our terms

I only use your data where I have a lawful basis, such as your consent, performance of a contract (e.g. delivering what you purchased), or our legitimate business interests.

Email marketing and newsletters

If you subscribe to our email list, download a free resource, or purchase a product, I may send you:

Newsletters

Educational content

Updates about services, offers, and promotions

You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

My emails and contact management are handled through Kajabi’s email tools and/or integrated email providers.

Payments

I use third-party payment processors (Kajabi Payments) to securely process your payments.

When you make a purchase:

Your payment information is collected and processed by the payment provider.

I do not store your full credit or debit card details on my own servers.

I receive limited information about your transaction (e.g. last 4 digits of card, expiry date, billing address) to identify your purchase and provide support.

Please refer to your payment provider’s privacy policy for more information on how they handle your data.

Cookies and tracking technologies

I use cookies and similar technologies to:

Keep you logged in to your account or course area

Remember your preferences

Understand how visitors use our website

Improve performance and user experience

Support our marketing and analytics

You can control cookies through your browser settings. If you disable cookies, some parts of the site may not function properly.

When I share your information

I do not sell your personal information.

I may share your information with trusted third parties who help us operate our business, such as:

Kajabi (website, course, and email platform)

Payment processors (e.g. Kajabi Payments)

Email service providers

Analytics providers

Professional advisors (e.g. legal, accounting) where necessary

These service providers only receive the information they need to perform their functions and are expected to protect your data.

I may also share information if required by law, to protect our rights and safety, or in connection with a business transfer (such as a sale or reorganisation of the business).

Data retention

I keep your personal data only for as long as necessary to:

Provide the services you’ve requested or purchased

Comply with legal, accounting, or reporting obligations

Resolve disputes and enforce our agreements

When data is no longer needed, I will delete it or anonymise it.

Your rights

Depending on your location, you may have rights over your personal data, including:

Access: to request a copy of the personal data we hold about you

Correction: to update or correct inaccurate information

Deletion: to request deletion of your data in certain circumstances

Restriction: to request we limit how we use your data

Objection: to object to certain types of processing, including direct marketing

Portability: to request your data in a commonly used format

To exercise these rights, contact me at [email protected]. I may need to verify your identity before responding.

International transfers

My website and services are hosted on platforms (including Kajabi) that may store and process data on servers located outside your country.

Where I transfer data internationally, we take reasonable steps to ensure your information is protected in line with applicable data protection laws.

Security

I use reasonable technical and organisational measures to protect your personal information from loss, misuse, and unauthorised access.

However, no system is 100% secure, and I cannot guarantee absolute security. You are responsible for keeping your login details safe and not sharing your password with others.

Children’s privacy

My site and services are not directed to children under 18, and I do not knowingly collect personal information from anyone under 18. If you believe we have collected data from a minor, please contact us so we can delete it.

Updates to this policy

I may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest revision. Changes take effect when posted on this page.

How to contact me

If you have any questions about this Privacy Policy or how we handle your data, contact:

Meg Robins Coaching
Email: [email protected]
Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA